Public Engagement & Communication Intern

  • Program stream: Young Canada Works at Building Careers in Heritage
  • Job title: Public Engagement & Communication Intern
  • Organization name: Textile Museum of Canada
  • Job location: Toronto, Ontario
  • Length of assignment: 2020-10-05 to 2021-03-31 (24 weeks)
  • Hourly wage: $16.00

Program stream:

Young Canada Works at Building Careers in Heritage

Job title:

Public Engagement and Communications Intern

Organization name:

Textile Museum of Canada

Job location:

Toronto, ON

Length of assignment:

2020-10-05 to 2021-03-31 (24 weeks)

Hourly wage:


The Textile Museum of Canada is seeking a highly motivated team player with a friendly disposition for the position of Public Engagement & Communications Intern. The Intern will work directly with staff to enhance the Museum experience for our visitors and will support the communication department in executing the Museum’s communication and marketing program, communicating the vision, mission, and programming of the Museum to targeted diverse audiences.

This position offers active involvement and training in principles of arts administration and management of a midsize cultural organization. The Intern will actively participate in enhancing the capacity of our volunteers to deliver exceptional visitor service and be involved with promoting museum activities and events to the general public. The Intern will also facilitate aspects of the Museum’s public relations, media exposure, online visibility as well as cultural sector presence.

Principal duties and responsibilities include the following:

Public Engagement (50% of time)

With guidance from the Head of Public and Volunteer Engagement:

* Greets visitors and provides excellent reception services, including handling cash and directing general inquiries.

* Performs opening and closing security routines during operating hours.

* Maintains a well-informed, working knowledge of the exhibitions and services available at the Museum.

* Serves as an advocate for visitors while simultaneously promoting the welfare of the Museum.

*Assists the Head of Public Engagement with all aspects of the Volunteer Program, with a focus on recruitment, onboarding and training.

* Assists in the Museum Shop.

* Participates in staff meetings, health & safety training initiatives, and supports overall office management.

* Other duties as assigned.

Communications (50% of time)

With guidance from the Head of Communications and Design:

* Researches best practices in digital and online marketing and community engagement and makes recommendations to the communications department.

* Drafts communications materials that advocate and support all Textile Museum programs, including press releases, reports, briefing materials, and interpretive documents.

* Originates and implements cross-promotional relationships with other key cultural institutions and businesses.

* Supports and develops content for social media (Facebook, Twitter, and Instagram) and website. Supports design department in production of Museum-wide digital and print materials.

* Steers production of monthly newsletter with support from staff.

* Works with staff to identify potential media opportunities and stories.

* Updates the Museum’s website


* Works to further the goals and objectives of the Museum and participates actively in the life of the institution.

* Acts in a respectful, accountable, and generous manner towards other staff, volunteers, and the general public.


* Excellent communications, interpersonal, and analytical skills, including demonstrated conflict resolution skills.

* Experience in media relations and comfortable in dealing with the press.

* Current knowledge and experience working with social media.

* Exceptional knowledge of cash handling, retail sales, and advanced customer service skills.

* Knowledge of office procedures and demonstrated administrative skills.

* Self-motivated, with the ability to problem solve independently and manage workflows and deadlines without supervision.

* Impeccable attention to detail, adaptability, multi-tasking, and time management.

* Strong computer skills (MS Office Suite, POS systems, and WordPress).

*Strong writing skills.

* Experience working with volunteers

* Smart Serve, First Aid and CPR certificates are assets.

* Preferred: prior art museum experience and knowledge of museum operations, standards, practices, and procedures.

* Basic or intermediate Adobe Creative Suite is an asset.

Additional Info:

This is a full-time Tuesday to Saturday contract position for 24 weeks pending funding approval. The position requires availability for occasional evenings and holiday hours. Hourly rate: $16.00

This position is hired through Young Canada Works.

How to Apply:

Qualified candidates should email their cover letter, resume, and three references (including email and phone numbers) as a single document attachment to The email subject line should read <title of the position applied for> <followed by applicant’s last name>. Kindly note that we will accept no phone calls. We thank all applicants for their interest but advise that only those selected for an interview will be contacted.

The Textile Museum of Canada maintains a Board of Trustees approved Anti-Racism, Access, and Equity Policy. Respect, accountability, and a generous manner towards other staff, volunteers, and the general public are requirements for all staff. The Museum is committed to achieving representation of equity-seeking groups on its staff by ensuring that members of said communities have unbiased access to employment. The Textile Museum of Canada is an equal opportunity employer.

This position is dependent on funding from the Canadian Heritage Young Canada Works at Building Careers in Heritage (YCW-BCH) program and candidate eligibility is stipulated by Young Canada Works graduate grant guidelines ( Candidates must register online through the YCW website.

About the Textile Museum of Canada

Established in 1975 and originally incorporated as the Canadian Museum of Carpets and Textiles, the Textile Museum of Canada has established itself as a vibrant cultural place that promotes community engagement through our programs and services. Operations are driven by a dedicated Board of Trustees, committee members, and staff of 15 employees, as well as a vital and engaged community of more than 150 volunteers.

As the only national museum in Canada exclusively dedicated to the study and presentation of textiles from cultures around the world, the Textile Museum of Canada occupies a unique position among other leading cultural institutions in the country. The universality of textiles is at the heart of our work and provides the stimulus and opportunity to engage the surrounding communities as well as thousands of national and international visitors.

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