Public Engagement and Communications Assistant

  • Program stream: Young Canada Works in Heritage Organizations
  • Job title: Public Engagement and Communications Assistant
  • Organization name: Textile Museum of Canada
  • Job location: Toronto, Ontario
  • Length of assignment: 2020-07-20 to 2020-10-12 (12 weeks)
  • Hourly wage: $14.50

Program Stream: Young Canada Works in Heritage Organizations

Job Title: Public Engagement and Communications Assistant

Organization Name: Textile Museum of Canada

Job location: Toronto, Ontario

Length of Assignment: July 20 - October 12, 2020

Hourly wage: $14.50


The Textile Museum of Canada is seeking a motivated colleague who works well both independently and with others and confidently engages with the public in a friendly manner, for the position of Public Engagement and Communications Assistant. The successful candidate will work directly with staff to enhance the Museum experience for our visitors and will support the communication department in executing the Museum’s communication and marketing program, communicating the vision, mission, and programming of the Museum to targeted diverse audiences. 


This position offers active involvement and training in principles of arts administration and management of a midsize cultural organization. The student will actively participate in enhancing the capacity of our volunteers to deliver exceptional customer service, provide support to volunteers, and be involved with promoting museum activities and events to the public. The student will also facilitate aspects of the Museum’s public relations, media exposure, and online visibility as well as cultural sector presence.  


Principal duties and responsibilities include the following:  

Public Engagement (60% of the time)  

Greets visitors and provides excellent reception services, creating a well-managed visitor experience. 

Maintains a well-informed, working knowledge of the exhibitions, health and safety protocols, and general building operations at the Museum. 

Assists in developing training materials for volunteers considering new health and safety protocols.

Supports front-line volunteers in all aspects of public engagement. 

Performs opening, closing, and cleaning procedures during operating hours. 

Serves as an advocate for visitors while simultaneously promoting the welfare of the Museum.  

Participates in staff meetings and supports overall office management.  


Other duties as assigned.  


Communications (40% of the time)  

Drafts communications materials that advocate and support all Textile Museum programs, including press releases, reports, briefing materials, and interpretive documents.  

Helps to implements cross-promotional relationships with other key cultural institutions and businesses.  

Supports and develops content for social media (Facebook, Twitter, and Instagram) and website. 

Supports the design department in the production of Museum-wide digital and print materials.  

Steers production of monthly newsletter with support from staff.  

Works with staff to identify potential media opportunities and stories. 


Other duties as assigned.  

Other:  

Works to further the goals and objectives of the Museum and participates actively in the life of the institution. Acts in a respectful, accountable, and generous manner towards other staff, volunteers, and the public.  

Requirements:  

Preferred: Prior art museum/gallery experience and knowledge of standards operational procedures.  

Preferred: Experience with Adobe Creative Suite and basic to intermediate graphic design skills (InDesign, Photoshop, Illustrator).  

Excellent communications, interpersonal, and analytical skills, including demonstrated conflict resolution skills.  

Self-motivated, with the ability to problem-solve independently and manage workflows and deadlines without supervision. 

Experience working with volunteers. 

Exceptional knowledge of customer service and the ability to adapt quickly to new situations. 

Knowledge of office procedures and demonstrated administrative skills.  

Impeccable attention to detail, adaptability, multi-tasking, and time management.  

Strong computer skills (MS Office Suite, POS systems, Salesforce). 

First Aid and CPR certificates are required 


Additional Info: This is a full-time contract position for 16 weeks requiring weekend work. Hourly rate: $14.50 


About the Textile Museum of Canada

Established in 1975 and originally incorporated as the Canadian Museum of Carpets and Textiles, the Textile Museum of Canada has established itself as a vibrant cultural place that promotes community engagement through our programs and services. Operations are driven by a dedicated Board of Trustees, committee members, and staff of 15 employees, as well as a vital and engaged community of more than 150 volunteers.


As the only national museum in Canada exclusively focused on the study and presentation of textiles from cultures around the world, the Textile Museum of Canada occupies a unique position among other leading cultural institutions in the country. The universality of textiles is at the heart of our work and provides the stimulus and opportunity to engage the surrounding communities as well as thousands of national and international visitors.


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